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Reporting Hate Crime/Incidents

What is Hate Crime?
Hate crimes are any crimes that are targeted at a person because of hostility or prejudice towards that person's:

  • disability
  • race or ethnicity
  • religion or belief
  • sexual orientation
  • transgender identity

It is defined by the Criminal Justice system as:

'Any crime or incident which is perceived by the victim, or any other person, to be motivated by a hostility or prejudice, based on a person's real or presumed religion, sexual orientation, race, gender identity or disability'

It might be that someone has shouted names at you, taken money from you or told them to buy you things when you didn't want to, it might also be that someone has physically hurt you or damaged your property.

Someone doesn't have to hate you to commit these crimes against you, they may only dislike the fact you are disabled or gay for example. This might be difficult to prove and you may try to ignore it but it is really important that you let someone know if you think you are being targeted.

What is a Hate Incident?
Hate Incidents can feel like crimes to those who suffer them and often escalate to crimes or tension in a community. For this reason the police are concerned about incidents and you can report non-crime hate incidents. The police can only prosecute when the law is broken but can work with partners to try and prevent any escalation in seriousness.

Why should I report hate crime?
Hate crimes and incidents hurt; they can be confusing and frightening.

By reporting them when they happen to you, you may be able to prevent these incidents from happening to someone else. You will also help the police understand the extent of hate crime in your local area so they can better respond to it.

Reporting Hate Crimes and Incidents
Please report any form of hate crime or hate based incidents to Thames Valley Police.

This can be done in a number of ways:

  • 999 if an ongoing emergency (It's an emergency when a crime is being committed, there's a risk of injury, or there's a risk of serious damage to property)
  • 101 or the online reporting tool if non urgent

You should never report online an incident where:

  • The offender is still present
  • You or anyone else is seriously hurt or in danger
  • You think the offender may return

In the above circumstances, we would urge you to call 999 and the police will respond immediately.

How else can I report a hate crime?
Hate Crime Network

You can report hate crime to the Network by: Phone: 0300 1234 148, App: You can also download their app to find out more about hate crime and to report it when and where it happens. The app 'TVHCNetwork' is available to download to Apple, HTML and Android phones.


You can report on 0800 555111 or online

True Vision

Stop Hate UK

Stop Hate UK is a charity that provides independent and confidential support to people affected by Hate Crime. They provide confidential Hate Crime reporting services in various areas of the UK, including a 24 hour helpline. 0800 138 1625 - 24 hour helpline 07717 989 025 - Text, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Report Online Terrorism:

The internet is used by some people to promote terrorism and extremism. You can challenge and report terrorist and extremist content you find online, which you feel is offensive, or illegal. For more information about what makes online content illegal and how to report it, please visit

Additional reporting/support mechanisms:

Sport in Mind - Yoga session in Sandhurst

Sport in Mind are starting a new session for anyone over 18 experiencing mental health problems or carers in your area!

New weekly Yoga session in Sandhurst, at the Owlsmoor Community Centre every Tuesday 2.00-3.00, starting the 20th March.

Sport in Mind delivers free sport and physical activity sessions to help people experiencing mental health issues (18+). All session are delivered by qualified coaches and are drop-in sessions, so no need to book in advance.

They are open to all abilities, with the aim of having fun in a safe and supported environment. We provide all the equipment so participants will just need to wear comfy clothes and maybe bring a bottle of water.

You can find more information about Sport in Mind on our website

PLEASE ALSO NOTE: the weekly Boxing session in Bracknell is on hold for the time being, but we hope to get this up and running as soon as possible!

Session Poster

South East Water's Vulnerable Customers

South East Water have a dedicated Customer Care Team to safeguard vulnerable customers; they aim to provide direct assistance or sign post customers to get the help required.

"The team will ensure the customer is offered the lowest tariff available and/or appropriate additional services; this means that we offer a full and comprehensive level of assistance covering many aspects including but not limited to, financial advice in relation to water charges, supply issues and queries and account breakdowns.

The team also includes a field resource to reach out to all our customers. When a customer is identified as vulnerable an advisor can arrange for a member of the Customer Care Field Team to visit and go through any concerns, tariffs or services.
They can also assist in the completion of forms for our tariffs or services. If required they can meet alongside support workers to assist with payment plans so as to agree a resolution going forward that best suits the customer.

The new Customer Care Team acts as a one stop shop to deal with all enquiries from our customers directly and indirectly through the various external agencies including CAB, Housing officers, support workers, Age UK and local PCSO’s. We are proud of the relationships that we have built and indeed continue to build with these agencies which allows us in turn to bring the different elements of a customer’s circumstances into a harmonious or efficient conclusion for all. Feeling listened to can help them feel more supported and this is the approach we adopt when sending our field agents to resolve a sensitive case, giving our field agents time to deal with these cases to gain support and trust is paramount."

For further information or enquiries please contact:
0333 000 2468
This email address is being protected from spambots. You need JavaScript enabled to view it.

Information taken from WAM Get Involved email.

Surrey Heath Veterans & Families - Listening Project (SHV&F-LP)

SHV&F-LP Aims;

  • To enhance and improve the quality of the day-to-day lives of HM veterans as well as their families, through support, information, sign-posting.
  • To provide a safe haven for HM veterans & their families, to be able to talk about the impact their service has had on their lives; and being able to assist with the positive and negative impact if required by the veterans as well as their families.
  • To inform and provide information for the public and healthcare professionals, to assist and improve the support of healthcare currently provided for HM veterans as well as their families.
  • To empower as well as give group members the skills, experience, confidence and opportunity to run and facilitate groups themselves, over the coming years. Provide mutual support and mentoring to those less well settled HM veterans and their families. Also supporting veterans & their families that have encountered common social problems, such as loneliness.

They are based in Surrey but provide support to people in Berkshire, for more information visit their website.

Dementia Adviser Newsletter

The Dementia Adviser Newsletter includes lots of information;

  • Herbert Protocal
  • Bracknell Forest Help Yourself
  • Council Tax Discount
  • Dementia Forum
  • Free locking gas cooker valve
  • Astbury Manor
  • Of Interest section
  • Dementia Action Alliance
  • Bracknell Film Society
  • Age Concern Activities
  • Bracknell Forest Homes Activities
  • Bracknell Forest Libaries
  • Triple ‘A’
  • Alzheimer’s Society
  • Alzheimer’s Cafe
  • Young People with Dementia
  • Physical Exercise
  • Alzheimer’s Dementia Support
  • Carers
  • Contacts

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