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Courier Fraud, Bogus Police and Bank Officials Alert

What you need to know

Individuals have been receiving phone calls from people claiming to be a police officer or banking official.

The suspect will say either:

  • There has been fraudulent activity at the victim's bank and the staff at the bank are involved, the victim is then asked to withdraw money to either keep it safe or assist the police with their investigation
  • A business such as a jewellers or currency exchange is fraudulent and they require the victim's assistance to help secure evidence by purchasing jewellery or exchange a large amount of currency to hand over to the police
  • The victim's card has been compromised and used to purchase goods by a suspect, the victim is requested to withdraw their money to keep it safe or hand over their bank card to the police
  • Occasionally the victim will be told to dial a non-emergency extension of '161' to receive confirmation of the individual's bogus identity, the bogus official will advise the victim to lie about the reason for the withdrawal or purchase if challenged by staff, as the staff member is involved in the fraud
  • A courier attends the victim's home address to collect the goods the same day, often the victim is given a code word for the courier as a way of authentication

What you need to do

Your bank or the police will never:

  • Phone and ask you for your PIN or full banking password
  • Ask you to withdraw money to hand over to them for safe-keeping
  • Ask you to transfer money out of your account
  • Send someone to your home to collect cash, PINs, cards to cheque books

Coffee and Chat Event

Date: 12 Jun 2019 - 10:00 to 12:00
Location: Forget Me Knot Community Space, Shop 9 Wildridings Square, Bracknell, RG12 7SJ

To celebrate Carers Week, Signal for Carers and Bracknell Community Mental Health Team for Older Adults/Memory Clinic would like to invite all carers of people with dementia to a coffee and chat event.

Would you like to... find out what support there is for carers? Get information on benefits? Find out more about dementia, chat with others in a similar situation? Ask questions?

Come along for free coffee/tea and biscuits in a relaxed environment.

No need to book just turn up.

For more information please call Karen White on 01344 823220.

Event Poster

Recent Scams and Frauds

Received via Thames Valley Alert.

Residents across the Bracknell & Wokingham Local Police area are being warned to be vigilant to avoid falling victim to fraudsters currently active across the area.

On Thursday 23 May yet another female was targeted by the “supermarket car park distraction thieves”. These thieves prey on women who have entered the supermarket with a shoulder or handbag. They follow the victim through the store and will be close by as she enters her PIN number at the till. Having obtained the PIN number two or more of the thieves follow the victim to her car, where they wait until she has loaded her shopping and handbag into her car. They then approach and as one engages the victim in conversation another thief quietly and unnoticed opens a car door and steals the handbag. Once the victim drives away the thieves simply use the stolen bank card and PIN to withdraw cash from a local ATM.

Over the past couple of months these offenders have targeted nearly all of the supermarkets across the area at one time or another.

To reduce the risk of becoming a victim, ensure that whenever you use a “Chip and Pin card” that you cover the key pad as you enter the 4 digit number so that no one can see/ record it.

Another scam that has been occurring quite regularly involves a lone male who knocks at the front door of an unsuspecting resident and asks if they could lend him some money as he has just left his wallet in a taxi that has driven off. Surprisingly many victims have handed over money, possibly believing that the stranger would call back and repay them. The truth is the caller is a con man and no money ever gets repaid.

And it isn’t just females or the elderly who fall victim to fraudsters. On Monday 27 a resident in Bracknell who had advertised his car for sale, allowed a man whom he didn’t know and had walked to meet him in his road, to sit in his car, and start the engine. Bye bye car….

Protect yourself and your property by following this simple safety advice:

  • If you are not sure who is at your door, don’t open it!
  • Record and Check the identity of the caller. Ask for their name and an address. Call the company they claim to be from – get the number from a local directory, don’t rely on a number the caller gives you.
  • If in doubt keep them out.
  • Don’t hand over money or allow them access to your property until you are absolutely satisfied who they are.
  • If you are suspicious call the police on 101.


If you have any information about relating to these or any other Frauds/ Scams or you would like to report a crime please contact Thames Valley Police via their On Line Crime Reporting portal or by telephone using 101.

More crime prevention information can be found on the Thames Valley Police website.

Bracknell Forest Community Network

The Bracknell Forest Community Network (BFCN) was formed in 2017 and sits across both Bracknell Forest Community Mental Health Teams (Adults and Older Adults) providing local secondary mental health step-down and day provision. The Network supports individuals and carers living with a variety of conditions including psychosis, personality disorder, post-traumatic stress disorder, eating disorders, dementia, anxiety and depression.

Based on the Lambeth Collaborative model and mental health recovery principles, the objective of the Community Network is to support individuals and their carers to remain socially included, better understand their mental health, prevent relapse, and develop their confidence, life skills and resilience so they can live as independently as possible.

The Network provides support for the people within the criteria set out as follows:

  • Individuals aged 18+ living in Bracknell Forest
  • People recovering from an episode of mental ill-health (primarily individuals accessing secondary mental health support)
  • People “stepping down” from CMHT/CMHT(OA) support
  • Individuals at risk from suffering an episode of mental ill-health (preventative)
  • Support for carers to access community assets and activities

Network Recovery Facilitators provide support on a short-term basis using the techniques listed below to help individuals and their carers to access and attend appointments around benefits, housing, education, volunteering, employment, social activities, health and life after Network support.

  • Relationship Building
  • Graded Exposure
  • Confidence Building
  • Anxiety Management
  • Motivational Interviewing

Once this short-term support (normally up to twelve weeks) has concluded and their recovery journey has sufficiently progressed the individual’s care is transferred back to their GP.

If you would like to make a referral to the Network (self-referrals welcome) please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01344 823300.

In addition to Recovery Facilitation:

The BFCN facilitates monthly mental wellbeing sessions (for example Anxiety Management and Understanding Difficult Emotions) for supported individuals and carers currently on their recovery journey with the Network or the wider Community Mental Health Teams. These sessions help attendees to better understand (and become accustomed to living with) a variety of mental health conditions. They help provide individuals with; an understanding of the challenges they face as well as knowledge of personal coping strategies, internal and external resources, their own areas of strength to feel more in control of their condition(s) and have a greater internal capacity to work towards mental and emotional wellbeing. They are an excellent opportunity for personal growth and developing good relationships including potentially forming a new support network with other session attendees.

A key part of the Network’s on-going development is to hold bi-monthly open meetings at the Bracknell Forest Open Learning Centre offering individuals, carers and supporters the opportunity to put their views across in an informal and comfortable setting. Co-production is a big part of the meetings with attendees giving their input into the development of the meetings and the Network’s as a whole.

In partnership with the Bracknell Forest Dementia Advisor Service, the Network has set-up a weekly carers support group aimed at carers of Older Adults who are presenting with the early stages of Dementia. The group caters for about twenty people and provides carers with education and information as well as the chance to meet other carers (peer-to-peer support).

The BFCN works in partnership with Healthwatch Bracknell Forest to provide support for the development and on-going implementation of the Mental Health Forum in Bracknell Forest.

If you would like anymore information regarding the Network please contact:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 01344 823300

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