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Courier Fraud

Thames Valley Police have received reports of elderly and vulnerable residents being targeted by courier fraudsters.

Courier fraudsters phone and trick victims into handing over their bank cards and associated PIN (number) to a courier that arrives at their home.

Thames Valley Police is calling on friends and family to help tackle the problem by talking to elderly or vulnerable friends and relatives.

The talk should cover;

  • Never deal with cold callers on the phone or in person, no matter how polite or friendly they are. Saying "No thank you" and shutting the door or hanging up the phone is not rude.
  • Your bank, the police or anyone legitimate will never send a courier to your home to collect your bank cards or your money and they will never ask for your PIN number. Close the door, lock it and call 101 to speak to the police.
  • Keep a mobile phone next to your landline, and if you want to make a phone call immediately after hanging up the landline, always use the other phone.
    If you do hand over your bank details or card, don't panic. Call your bank immediately using another phone, such as a mobile phone, explain what's happened and cancel your cards.
  • Legitimate callers will never try to rush you, scare you or force you into anything. If you feel scared or pressured at any point, hang up or shut the door and tell someone you trust, what's happened.

There are many variations of the Courier Scam, but it usually follows this method;

  • A fraudster will cold call the victim on a landline, often claiming to be from the victim's bank, the police or to be a fraud investigator.
  • The fraudster states their systems have spotted a fraudulent payment in the victim's account or that they need the victim's help in investigating fraudulent activity at the bank.
  • In order to reassure the victim that they are genuine they suggest that the victim hangs up and rings the bank / police back straight away. However, they don't hang up at their end to disconnect the call from the landline so even when the genuine bank / police number is dialled the victim is still talking to the fraudster.

Finally, the fraudsters will send a courier to collect the card and PIN, cash or in some cases take the victim to a bank to withdraw cash. If you receive this type of call, report it to Action Fraud on 0300 123 2040 or via their website. In an emergency dial 999.

Survey on Coercive Control

The Office of the Police and Crime Commissioner (OPCC) would like to hear from you.

The OPCC is launching a campaign to raise awareness of relationship abuse so that people who are experiencing it, identify with it and potentially seek help.

It will be launched under the branding of Victims First. Victims First supports victims and witnesses of crime across the Thames Valley and is managed by the OPCC.

Relationship abuse is not solely physical abuse but emotional and controlling abusive behaviours. It is also called coercive control.

The OPCC have developed a survey to gather experiences of relationship abuse. The data gathered from the survey will support the campaign. All responses are anonymous.

If you would like to complete the survey, you can do so at https://www.surveygizmo.eu/s3/90120270/Coercive-Control-survey.

Windsor, Ascot and Maidenhead Dementia Action Alliance

DAALogo

Windsor, Ascot and Maidenhead Dementia Action Alliance (WAM DAA) includes memberships from leading organisations such as banks/shops/charities who commit to actions, working together in partnership to raise awareness of dementia to create a more dementia friendly community for those living with dementia and their carer’s.

A monthly coffee morning is arranged for people to gain advice and support needed to live well with dementia.

For further information please contact

Paula King 01753 867477 or 07979 015412

 

Taking a Stand Against Scams

Scams affect the lives of millions of people across the UK. People who are scammed often experience shame and social isolation as a result. National Trading Standards Scams Team evidence shows that the average age of a scam victim is 75.

It has long been suspected that victims of scams, specifically the elderly and consumers made vulnerable by their circumstances, experience deteriorating health, independence and loss of self-confidence.

Friends Against Scams is an initiative that aims to protect and prevent people from becoming victims of scams by empowering communities to 'Take a Stand Against Scams'.

This short online training course helps to understand scams, talk about scams and cascade messages about scams prevention and protection for yourself and others.

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