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South East Water's Vulnerable Customers

South East Water have a dedicated Customer Care Team to safeguard vulnerable customers; they aim to provide direct assistance or sign post customers to get the help required.

"The team will ensure the customer is offered the lowest tariff available and/or appropriate additional services; this means that we offer a full and comprehensive level of assistance covering many aspects including but not limited to, financial advice in relation to water charges, supply issues and queries and account breakdowns.

The team also includes a field resource to reach out to all our customers. When a customer is identified as vulnerable an advisor can arrange for a member of the Customer Care Field Team to visit and go through any concerns, tariffs or services.
They can also assist in the completion of forms for our tariffs or services. If required they can meet alongside support workers to assist with payment plans so as to agree a resolution going forward that best suits the customer.

The new Customer Care Team acts as a one stop shop to deal with all enquiries from our customers directly and indirectly through the various external agencies including CAB, Housing officers, support workers, Age UK and local PCSO’s. We are proud of the relationships that we have built and indeed continue to build with these agencies which allows us in turn to bring the different elements of a customer’s circumstances into a harmonious or efficient conclusion for all. Feeling listened to can help them feel more supported and this is the approach we adopt when sending our field agents to resolve a sensitive case, giving our field agents time to deal with these cases to gain support and trust is paramount."

For further information or enquiries please contact:
0333 000 2468
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Information taken from WAM Get Involved email.

Remap Berkshire free custom-made equipment

Remap Berkshire is a branch of Remap, a national charity.

They provide free custom-made equipment that is not available to go out and buy, for people with disabilities.  Their skilled volunteers provide innovative, practical solutions to everyday challenges encountered by disabled people.

To find out more contact Robert Monk on 07845 654967

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Dedworth Stroke Café

Have you or someone you know had a stroke?

Come along to this new drop-in group for stroke survivors, family members and carers.

Support, conversation, friendship, advice and links to other services.

Plus, there will be tea, coffee, cake and optional colouring and board game activities.

When: Wednesday 21st March from 11.00am to 12.30pm

Where: Community Room, Dedworth Medical Centre, 80 Vale Road, Windsor SL4 5JL

You’re welcome to join us for all or part of the session. We look forward to seeing you regardless of how long ago you had your stroke.

Please note we cannot use the car park except as a pick-up/dropoff point but there is on-street parking nearby and the building has disabled access. Participation in the group is free.

For more information, please call on 01344 306177

Drop in Poster


SIGNAL have partnered with iHasco, a local training company, to provide the following training courses. These courses are primarily targeted at people working in the care sector but as carers you should find them useful.



This training course guides you through the process of assessing a person's mental capacity to make decisions for themselves. It looks at the Mental Capacity Act 2005 and the 5 key principles involved in assessing mental capacity. It also looks at capacity assessment examples and how to deal with disagreements and complaints.


This online Moving and Handling training explains the process of moving someone safely and gives step-by-step guidance, showing the most common lifts and moves. This training is ideal for those working in the care sector, where moving and handling people are regular occurrences.


Safeguarding Vulnerable Adults is a course for anyone who works with, helps, or supports adults at risk. It covers the signs of abuse and explains what to do if you suspect something is happening to a vulnerable adult. It's all about sensitive handling and timely intervention.



These courses can be carried out:

  • Online by yourself
  • At our office with support
  • Or in a classroom setting


FREE for Carers (Small cost for paid personal assistants / support workers).

Please let us know if you would like to register for one or more of these courses.

Free Prostate Cancer check

Date: 26 Apr 2018 - 16:00 to 20:00

Location: Windsor Racecourse

Visit The Lions Club of Windsor website for more information

Prostate cancer generally affects men over 50 and is rare in younger men. It's the most common type of cancer in men. Around 37,000 men in the UK are diagnosed with prostate cancer each year.

It differs from most other cancers in the body, in that small areas of cancer within the prostate are very common and may stay dormant (inactive) for many years.

Based on the success of our previous Prostate Cancer Awareness days, Windsor Lions are repeating the event in 2018.

This is a FREE event and offers men aged 40 and over (though no strict barrier to age is enforced!) to come along for a blood test to check for early signs of possible Prostate Cancer. We will have on hand qualified nurses and a consultant Urologist plus staff from the MacMillan Trust to give advice and counselling. As well as being free the event is totally confidential.

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